SMS was notorious for being a spam haven and that put customers off the platform. When SMS was the primary mode of communication for users, companies jumped on board. Suggested Reading: How To Schedule WhatsApp Messages On Android and iPhone SMS marketingīusinesses move to platforms that their customers are on. You can easily know the last active hours of the person, in order to know when they were active.It helps people who have just added your contact as well. Also, you can update your bio and your profile picture, so that your contacts have an idea who they’re talking to.
This depends if you have enabled the read receipts on your account or not. You can check if the person you sent the message to has received and opened the message.
Texting is a far easier consumer behaviour. It’s easy to see why customers are moving away from calls and SMSs. Just as customers shifted from calls to SMSs, the advent of smartphones and the internet has seen customers moving from SMSs to WhatsApp. Customers adopted the trend and never looked back. Until one fateful day in 1992, Neil Papworth texted his boss at Vodafone, “Merry Christmas”. For one hundred and sixteen years, customers could only speak to each other over calls.
While hard to believe, phone calls are over 100 years older than their text equivalent, SMS. Is the fight really all its chalked up to be?
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